Shipping & Returns

At Golf’s Outlet, we’re committed to delivering premium golf equipment to enthusiasts worldwide with the same precision as your perfect swing. Whether you’re shopping for Adidas golf shoes, Callaway golf balls, or FootJoy waterproofs, we want your experience to be as smooth as a well-rolled putt.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to suit your needs:

Note: We currently ship worldwide except to Asia and certain remote regions. Delivery times may vary depending on customs processing in your country.

Our Hassle-Free Returns Policy

While we’re confident you’ll love your golf gear, we understand that sometimes returns are necessary. Our policy is designed to be as straightforward as a short putt.

Return & Exchange Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be in their original condition – unworn, unused, with tags attached, and in the original packaging.

Non-Returnable Items

For hygiene and customization reasons, the following items cannot be returned unless defective:

• Golf socks
• Personalized or custom golf equipment (including monogrammed items)

Simple 3-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of delivery with:

• Your order number
• Item(s) you wish to return/exchange
• Reason for return
• Whether you prefer a refund or exchange

Step 2: Package & Ship Your Return

Once approved, you’ll receive return instructions. Please include:

• The original packing slip or a copy of your order confirmation
• A note with your order number and return reason

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item sent or defective product).

Step 3: Receive Your Refund or Exchange

Once we receive and inspect your return (typically within 3-5 business days after arrival):

• Refunds: Processed to your original payment method within 5 business days
• Exchanges: Your replacement item will be shipped within 1-2 business days

Refund Details

Your refund will include the product price minus any original shipping fees. Refund timing depends on your payment provider:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
• PayPal: 3-5 business days

Exchange Options

We’re happy to exchange your golf equipment for:

• A different size or color of the same item
• Store credit for future purchases
• A different product of equal value (price differences will be adjusted)

International Returns

For customers outside the UK (excluding Asia and certain remote regions):

• Mark the package as “Returned Goods” to avoid customs charges
• We recommend using a trackable shipping service
• Original shipping costs are non-refundable

Damaged or Defective Items

If your golf equipment arrives damaged or defective:

• Contact us within 48 hours of delivery at [email protected]
• Include photos of the damage/defect and packaging
• We’ll arrange a free return and expedited replacement

Need Assistance?

Our team of golf specialists is here to help at [email protected] or +44

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Golf’s Outlet
85 Clock Tower Yd, Bristol, GB BS3T 6DR