At Golf’s Outlet, we take pride in providing premium golf equipment to enthusiasts worldwide. While we’re confident you’ll love your Adidas golf shoes, Callaway golf balls, or FootJoy waterproofs, we understand that sometimes returns or exchanges are necessary. Our policy is designed to be as straightforward as a perfect putt.

Our Return & Exchange Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be in their original condition – unworn, unused, with tags attached, and in the original packaging.

Important Exceptions

For hygiene reasons, golf socks cannot be returned unless defective. Additionally, any personalized or custom golf equipment (including monogrammed items) are final sale.

Simple 3-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with your return request within 15 days of delivery. Please include:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Golf’s Outlet Team,

I would like to request a return/exchange for my recent order (#[Order Number]).

Item(s) for return: [Product Name, Size, Color]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for [Product Name]]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Package & Ship Your Return

Once approved, you’ll receive return instructions. Please include:

  • The original packing slip or a copy of your order confirmation
  • A note with your order number and return reason

Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item sent or defective product).

Step 3: Receive Your Refund or Exchange

Once we receive and inspect your return (typically within 3-5 business days after arrival):

  • Refunds: Will be processed to your original payment method within 5 business days
  • Exchanges: Your replacement item will be shipped within 1-2 business days

Refund Details

Your refund will include the product price minus any original shipping fees. Refund timing depends on your payment provider:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

Exchange Options

We’re happy to exchange your golf equipment for:

  • A different size or color of the same item
  • Store credit for future purchases
  • A different product of equal value (price differences will be adjusted)

Golf Specialist Tip

Considering an exchange? Our golf specialists can help you choose the perfect replacement. Contact us at [email protected] for personalized recommendations on golf shirts, shoes, or accessories.

International Returns

For customers outside the UK (excluding Asia and certain remote regions):

  • Mark the package as “Returned Goods” to avoid customs charges
  • We recommend using a trackable shipping service
  • Original shipping costs are non-refundable

Damaged or Defective Items

If your golf equipment arrives damaged or defective:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damage/defect and packaging
  3. We’ll arrange a free return and expedited replacement

Have questions? Our team of golf specialists is here to help at [email protected] or +44

+000 000 000
.