Welcome to Golf’s Outlet – your premier destination for premium golf equipment. Below you’ll find answers to our most common questions about products, delivery, payments and more. Can’t find what you need? Contact our golf-enthusiast team at [email protected].

About Our Products

What brands do you carry?
We specialise in premium golf equipment from leading brands including:
  • Apparel: Adidas Golf, Callaway, FootJoy, Galvin Green
  • Footwear: Adidas Golf, Ecco, FootJoy
  • Golf Balls: Bridgestone, Callaway
  • Bags & Accessories: Golf stand bags, tour bags, cart bags, travel luggage and performance socks
How do I choose the right golf equipment?
Our Bristol-based team are passionate golfers who can advise on:
  • Matching golf shoes to your playing style (spiked vs spikeless)
  • Selecting waterproofs for your local climate conditions
  • Choosing golf balls based on your swing speed
  • Bag selection for walking vs cart use
Email us with your requirements for personalised recommendations.
Pro Tip: Combine multiple items to qualify for free shipping on orders over £50 – perfect for stocking up on Bridgestone golf balls while adding that premium Galvin Green waterproof you’ve been eyeing.

Ordering & Payments

What payment methods do you accept?
We accept all major payment cards:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Can I change or cancel my order?
Contact us immediately at [email protected] if you need to modify your order. We process orders quickly (within 1-2 business days), so early contact is essential. Once shipped, standard return policies apply.

Shipping & Delivery

Where do you deliver?
We proudly ship globally to golf enthusiasts everywhere except:
  • Asia (all countries)
  • Certain remote areas (contact us to check availability)
We cannot deliver to PO boxes or military addresses.
What are my shipping options?
Standard Shipping (£12.95):
  • 10-15 days after dispatch
  • Via DHL or FedEx
  • Full tracking included
  • Ideal for time-sensitive purchases like tournament gear
Free Shipping (Orders over £50):
  • 15-25 days after dispatch
  • Via EMS
  • Perfect for larger orders like complete golf stand bags
How long does order processing take?
Our golf-specialist team carefully packs all orders within 1-2 business days at our Bristol facility. Fragile items like golf balls receive extra protective packaging.
Will I pay customs fees?
International customers may be subject to customs fees depending on their country’s regulations. These are the responsibility of the recipient. We recommend checking with your local customs office for specific rates.
Delivery Tracking: All shipments include tracking. You’ll receive an email once your Adidas golf shoes or Callaway equipment is dispatched – monitor its journey right to your door!

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from delivery date for unused items in original packaging. To initiate a return:
  1. Email [email protected] within 15 days
  2. Include your order number and reason for return
  3. We’ll provide return instructions
  4. Refunds are processed to your original payment method
What if my item arrives damaged?
Contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange a replacement or refund at no cost to you.
Can I exchange an item?
Yes! Email us within 15 days of receipt. If the replacement item costs more, you’ll pay the difference. For lower-priced items, we’ll refund the difference.

About Golf’s Outlet

Where are you located?
Our golf specialty store is based at:
85 Clock Tower Yd, Bristol, GB BS3T 6DR
Though we operate primarily online to serve golfers worldwide.
Are you an authorised retailer?
Yes, we’re an authorised retailer for all brands we carry, including Adidas Golf, FootJoy, Callaway and Bridgestone. You can be confident you’re receiving genuine, high-quality golf equipment.
Why Golfers Choose Us: “The Adidas golf shoes arrived faster than expected, perfectly packaged like they came straight from the pro shop.” – James T., London

Still Have Questions?

Our golf equipment specialists are ready to help with any other questions about FootJoy waterproofs, golf bag selection, or delivery to your location.

Contact us at [email protected] or browse our premium collections to experience golf equipment delivery done right.

Golf’s Outlet – Delivering Performance, Style and Value to Golfers Worldwide